As military personnel you travel a lot from base to base. Sometimes to the same bases repeatedly and sometimes to all new bases that you have never been
before (or even heard of 🤫). Currently the user would have to look up on the intranet and or google locations, buildings, and military places.
What if there was a secure app on a military phone (which all personnel have) that could give all the relevant information to the user, from address, to openings hours of the cafeteria on each base.
First things first, research! By interviewing different personnel (military and civilian) why they travel, how they travel and what they need when they are going from base to base, I figured out what the user needs in an app (what that was, is need to know…). Using that information to go to the next step which was information architecture helped me to create the first wireframes.
Wireframes were tested and after several iterations the first MVP was ready for development. Testing during a pandemic with actual users was at the time challenging. To test small interactions content, I used Maze (an online usability testing tool) and for the entire flow invited users for a face to face (1.5m distance) usability testing.
|Role||Lead UX Designer|
|Client||Ministry of Defense|
|Date||08/2020 – 02/2021|
|URL||- NDA -|