During my 9 months working at Centraal Beheer Achmea as a Sr. UX Designer I worked mainly on the Centraal Beheer Mobile app which you can find in
& Google PlayStore.
Next to Design System, Usability testing, Motion-animation, creating new flows and improving the app I also hadd to introduce the new chatbot.
Ceebee the chatbot was the next step in the 'next-gen' customer-care to reduce the waiting-time before customers would get someone on the line. CeeBee is powered by AI where it will continuously learn how to interact with people and understand tone and urgency in someones questions/comments. To make sure CeeBee wouldn't start as an infant it was fed all the most asked questions by Centraal Beheer customers. So when CeeBee became operational, it was already pretty advanced.
To integrate CeeBee as natuarally as possible in the Centraal Beheer eco-system I added CeeBee in steps so that customers get to know and understand CeeBee and see it more than just another chatbot.
|Role||Sr. UX Designer|
|Client||Centraal Beheer Achmea|
|Date||08/2018 – 03/2019|